Refund and Returns Policy

Last Updated: July 18, 2026

Thank you for shopping with Prime Cargo Box. We want our customers to have a clear understanding of our refund and return procedures. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order with Prime Cargo Box, you acknowledge and agree to this Refund and Returns Policy.

1. Return Period

Customers may request a return within 30 days of delivery.

To be eligible for a return, you must contact Prime Cargo Box within 30 days from the date your order was delivered. Return requests submitted after this period may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, the product must generally:

• Be in substantially the same condition in which it was delivered.

• Not have been materially altered, modified, or damaged after delivery.

• Include any applicable documentation provided with the purchase.

• Be accompanied by proof of purchase or an order number.

Due to the size and transportation requirements of shipping containers, customers must contact us and receive return instructions before arranging or attempting to return a container.

Please do not send or transport a product back without first contacting Prime Cargo Box.

3. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery whenever reasonably possible.

If you receive a product that you believe is materially damaged during transportation, defective, or different from the product you ordered, please contact us as soon as possible.

When submitting a claim, please provide your name and order number, a description of the issue, photographs or videos clearly showing the product and reported problem, and any other information reasonably requested to help us review your claim.

If we determine that the product was delivered damaged, materially defective, or incorrect, we will work with you to provide an appropriate resolution, which may include repair, replacement, exchange, or refund, depending on the circumstances.

4. Condition of Used Shipping Containers

Customers purchasing used shipping containers should understand that used containers may have cosmetic signs of previous use.

These may include dents, scratches, surface rust, patches, repairs, markings, discoloration, or other cosmetic imperfections consistent with the container’s advertised condition and previous use.

Normal cosmetic wear consistent with the condition described at the time of purchase is generally not considered a defect.

If a container is advertised as wind and watertight, cargo-worthy, one-trip, new, or another specified condition, we will evaluate any condition-related claim based on the description applicable to the product at the time of purchase.

5. Return Shipping and Transportation Costs

If a return is approved because we delivered an incorrect product or because the product was materially damaged or defective upon delivery, Prime Cargo Box will provide instructions regarding return transportation and applicable costs.

For returns requested for other reasons, including a customer’s change of mind, the customer may be responsible for return transportation, pickup, freight, loading, and related costs.

Because shipping containers require specialized transportation equipment, return transportation costs can be significant. Customers should contact us before initiating a return.

6. Refunds

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, your refund will be processed within 10 days and issued to your original payment method, unless another refund method is agreed upon or required by applicable law.

After we process your refund, additional time may be required for your bank, credit card company, or payment provider to post the funds to your account. Processing times may vary depending on your financial institution or payment provider.

7. Non-Refundable Costs

Unless the return results from an error by Prime Cargo Box or a product that was materially damaged or defective upon delivery, certain costs may be non-refundable where applicable, including completed delivery or transportation charges, special handling charges, redelivery charges, storage charges incurred due to customer-related delays, custom modification or fabrication costs, and other services already completed at the customer’s request.

Any applicable non-refundable charges will be communicated as part of the return review process.

8. Order Cancellations

If you wish to cancel an order, please contact Prime Cargo Box as soon as possible.

Orders that have not yet been processed, prepared for shipment, or dispatched may be eligible for cancellation and a full refund.

If an order has already been dispatched or transportation has been scheduled, cancellation may not be possible, or the customer may be responsible for transportation or other costs already incurred.

9. Exchanges

Depending on product availability, we may offer an exchange for an eligible product.

If you wish to exchange a product, please contact us with your order information and the reason for your request.

Any difference in product price, delivery costs, transportation costs, or other applicable charges will be communicated before the exchange is completed.

10. Customized or Modified Containers

Shipping containers that have been customized, fabricated, painted to customer specifications, structurally modified, or otherwise specially prepared at the customer’s request may not be eligible for return due to a change of mind.

This does not affect claims involving products that were materially defective, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

11. Refused Deliveries

Customers should not refuse delivery without first contacting Prime Cargo Box unless there is an immediate and reasonable concern regarding the condition or accuracy of the delivered product.

If a customer refuses an otherwise correct delivery without prior authorization, the customer may be responsible for transportation, redelivery, storage, or return freight costs.

12. How to Request a Return or Refund

To request a return, refund, exchange, or report a problem with your order, please contact us with your name, order number, reason for the request, and supporting photographs where applicable.

We will review your request and provide instructions regarding the next steps.

13. Contact Us

If you have questions about this Refund and Returns Policy or need assistance with an order, please contact us:

Prime Cargo Box
Website: primecargobox.com
Email: contact@primecargobox.com
Phone: +1 (209) 776-3645
Business Address: 3600 E University Dr, Phoenix, AZ 85034, USA