Terms & Conditions

Last Updated: July 18, 2026

Welcome to Prime Cargo Box. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website, placing an order, requesting a quote, or purchasing products or services from Prime Cargo Box, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products or services.

1. About Prime Cargo Box

Prime Cargo Box sells shipping containers and related products and services to eligible customers.

Our contact information is:

Prime Cargo Box
Website: primecargobox.com
Email: contact@primecargobox.com
Phone: +1 (209) 776-3645
Business Address: 3600 E University Dr, Phoenix, AZ 85034, USA

2. Eligibility to Purchase

By placing an order through our website, you represent that you are legally capable of entering into a binding agreement and that the information you provide to us is accurate and complete.

You are responsible for ensuring that your purchase, possession, delivery, and intended use of any product purchased from Prime Cargo Box complies with applicable local, state, and federal laws and regulations.

3. Products and Availability

We make reasonable efforts to provide accurate information regarding our products, including descriptions, dimensions, condition, availability, photographs, and pricing.

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or cancel an order if a product is unavailable.

If we are unable to fulfill an order after payment has been received, we will contact the customer to discuss available options, which may include an alternative product or a refund.

4. Shipping Container Condition

Shipping containers may be offered in various conditions, including new, one-trip, used, cargo-worthy, wind-and-watertight, or other specifically described conditions.

Customers purchasing used shipping containers acknowledge that used containers may have normal signs of previous use, including:

• Dents and scratches

• Surface rust

• Faded or discolored paint

• Previous shipping or identification markings

• Patches and repairs

• Variations in appearance

Such cosmetic characteristics are not necessarily considered defects when they are consistent with the condition advertised at the time of purchase.

Product photographs may be representative of the type or condition of container being sold and may not always depict the exact individual container delivered unless expressly stated.

5. Prices and Payment

All prices displayed on our website are shown in the currency indicated at the time of purchase.

Prices may change without notice. However, changes will not normally affect orders that have already been accepted and paid for, except where there has been an obvious pricing or technical error.

Customers agree to provide current, complete, and accurate billing and payment information.

We reserve the right to refuse or cancel an order where we reasonably suspect unauthorized payment activity, fraud, pricing errors, or other circumstances that may affect the validity of the transaction.

6. Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to review, accept, decline, or cancel an order where reasonably necessary, including due to product unavailability, payment issues, inaccurate information, suspected fraud, delivery limitations, or errors in product or pricing information.

If we cancel an order after payment has been successfully received, we will process an appropriate refund in accordance with our applicable policies.

7. Order Processing

Orders are generally processed within 1–3 business days.

Our daily order cutoff time is 6:00 PM (GMT-08:00), Pacific Time (Los Angeles). Orders received after the cutoff time may begin processing on the following business day.

Processing times may be affected by order volume, payment verification, product availability, or other operational circumstances.

8. Shipping and Delivery

We offer free delivery, with an estimated delivery timeframe of 1–6 days, subject to the terms and conditions stated in our Shipping & Delivery Policy.

Estimated transit time is 0–3 days, Monday through Saturday, following applicable order processing.

Delivery timeframes are estimates and may be affected by product availability, customer location, transportation availability, weather, road conditions, site accessibility, and circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and ensuring that the delivery site is safe and reasonably accessible for the equipment required to deliver and unload the purchased container.

Additional details regarding shipping and delivery are provided in our Shipping & Delivery Policy, which forms part of these Terms.

9. Delivery Site Requirements

The customer is responsible for ensuring that the delivery site has adequate space and access for the delivery vehicle to enter, maneuver, unload, and safely exit.

Customers should inform us before delivery of any potential access restrictions, including narrow roads, gates, low-hanging trees, overhead power lines, soft ground, steep slopes, or other obstacles.

Additional costs resulting from inaccurate delivery information, inaccessible locations, failed deliveries, or customer-requested redelivery may be charged to the customer where applicable.

10. Inspection Upon Delivery

Customers should inspect their order upon delivery whenever reasonably possible.

If a product appears to have been materially damaged during transportation or does not match the product ordered, the customer should contact Prime Cargo Box as soon as possible.

We may request photographs, videos, order information, or other reasonable documentation to evaluate a claim.

11. Returns and Refunds

Eligible return requests must generally be made within 30 days of delivery, subject to the conditions described in our Refund and Returns Policy.

Returned products must generally be in substantially the same condition in which they were delivered and must not have been materially altered, modified, or damaged after delivery.

Once an approved returned item has been received and inspected, we will notify the customer regarding the status of the refund.

If approved, the refund will be processed within 10 days, generally to the original payment method unless otherwise agreed or required by applicable law.

Additional processing time may be required for the customer’s bank or payment provider to make the refunded funds available.

Our Refund and Returns Policy forms part of these Terms and should be reviewed before making a purchase.

12. Customized and Modified Containers

Containers that have been customized, fabricated, structurally modified, painted to customer specifications, or otherwise specially prepared at the customer’s request may not be eligible for cancellation or return due to a change of mind.

Any applicable terms regarding customized products should be confirmed before placing an order.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

13. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Orders that have not yet been processed, prepared, dispatched, or scheduled for transportation may be eligible for cancellation.

Once an order has been dispatched or transportation arrangements have been made, cancellation may not be possible, or transportation and other costs already incurred may be deducted from an applicable refund where permitted.

14. Customs, Duties, and Taxes

Where customs duties, import taxes, tariffs, or other government charges apply to an order, these charges are the responsibility of the customer unless expressly stated otherwise at the time of purchase.

Prime Cargo Box is not responsible for customs duties, tariffs, taxes, or similar charges imposed during or after shipping.

15. Website Information

We make reasonable efforts to ensure that information presented on our website is accurate and current.

However, occasional errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, availability, specifications, shipping information, or other content.

We reserve the right to correct errors or update information where reasonably necessary.

16. Intellectual Property

Unless otherwise stated, the content available on the Prime Cargo Box website, including text, graphics, logos, designs, photographs owned by us, and other original website content, is owned by or licensed to Prime Cargo Box and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit our protected website content without appropriate authorization.

17. Third-Party Services and Links

Our website may use or contain links to third-party services, including payment processors, delivery providers, analytics services, and other external websites.

Prime Cargo Box is not responsible for the content, availability, privacy practices, or terms of independently operated third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies.

18. Prohibited Use

You may not use our website to engage in unlawful or fraudulent activity, interfere with the operation or security of the website, attempt unauthorized access to systems or accounts, submit false information, misuse our intellectual property, or engage in activities that violate applicable laws.

We reserve the right to restrict access to our website or services where we reasonably believe these Terms have been violated.

19. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

Any product-specific warranties or representations will be those expressly stated in the applicable product description, sales agreement, written quotation, or other documentation provided in connection with the purchase.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Prime Cargo Box will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms is intended to exclude or limit liability that cannot be excluded or limited under applicable law.

21. Force Majeure

Prime Cargo Box will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, fires, floods, transportation disruptions, road closures, labor disputes, equipment failures, government actions, public emergencies, or other unforeseen events.

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge the privacy practices described in our Privacy Policy.

23. Changes to These Terms

We may update these Terms periodically to reflect changes to our products, services, business practices, website, or applicable legal requirements.

Any updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by applicable law.

25. Contact Us

If you have questions about these Terms and Conditions, your order, or our services, please contact us:

Prime Cargo Box
Website: primecargobox.com
Email: contact@primecargobox.com
Phone: +1 (209) 776-3645
Business Address: 3600 E University Dr, Phoenix, AZ 85034, USA