Shipping & Delivery Policy

Last Updated: July 18, 2026

Thank you for choosing Prime Cargo Box. This Shipping & Delivery Policy explains our order processing procedures, shipping rates, estimated delivery times, tracking, delivery requirements, and other important information relating to products purchased from us.

By placing an order with Prime Cargo Box, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. Shipping and Delivery Areas

Prime Cargo Box provides shipping and delivery services to eligible locations within the United States.

Delivery availability may depend on your location, product and container availability, transportation requirements, and accessibility of the delivery site.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

2. Order Processing

Processing Time

All orders are processed within 1–3 business days.

Estimated transit time is 0–3 days, Monday through Saturday, after order processing.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there is a significant delay affecting the shipment of your order, we will contact you by email or telephone.

Our daily order cutoff time is 6:00 PM (GMT-08:00), Pacific Time (Los Angeles). Orders received after the cutoff time may begin processing on the following business day.

3. Shipping Rates and Delivery Estimates

We offer free delivery, with an estimated delivery timeframe of 1–6 days.

Delivery times are estimates and may vary depending on product availability, delivery location, transportation availability, site accessibility, weather conditions, and other logistical factors.

Delivery delays can occasionally occur due to unforeseen circumstances beyond our reasonable control.

4. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped.

Where tracking is available, your Shipment Confirmation email will contain your tracking number or delivery reference information. Tracking information may take up to 24 hours to become active.

Because shipping containers may be transported using specialized freight carriers and delivery equipment, traditional online tracking may not be available for every shipment. Where traditional tracking is unavailable, we may provide delivery updates directly by email or telephone.

5. Customs, Duties, and Taxes

Prime Cargo Box is not responsible for any customs duties, tariffs, taxes, or other government charges that may be applied to your order.

All customs duties, tariffs, taxes, and other fees imposed during or after shipping are the responsibility of the customer unless otherwise expressly stated at the time of purchase.

6. Delivery Requirements

Customers are responsible for ensuring that the delivery location is safe, accessible, and suitable for the delivery vehicle and container.

Before delivery, customers should ensure that:

• The delivery address provided is complete and accurate.

• There is sufficient space for the delivery vehicle to enter, maneuver, unload, and exit safely.

• The delivery area is reasonably level and properly prepared to receive the container.

• The delivery route is free from low-hanging trees, power lines, narrow gates, soft ground, or other obstacles.

• Any necessary property access or permissions have been arranged.

• The customer or an authorized representative is available to receive the delivery when required.

Please inform Prime Cargo Box before delivery of any unusual site conditions or special delivery requirements.

7. Failed or Unsuccessful Delivery

If delivery cannot be completed because an incorrect address was provided, the delivery site is inaccessible or unsafe, or other customer-related circumstances prevent successful delivery, the order may be rescheduled or held until suitable delivery arrangements can be made.

Additional transportation, storage, redelivery, or related charges may apply where a failed delivery results from circumstances within the customer’s control.

8. Delivery Inspection

Customers should inspect their container or other product upon delivery whenever reasonably possible.

If you believe your order was damaged during transportation or you received an incorrect product, please contact Prime Cargo Box as soon as possible. Please provide your order information, a description of the issue, and photographs where appropriate.

Any claims concerning damaged or incorrect products will be reviewed according to the circumstances of the order and our applicable return and refund policies.

9. Shipping Container Condition

Shipping containers may be sold in different conditions, including new, one-trip, used, cargo-worthy, wind-and-watertight, or other specifically described conditions.

Used shipping containers may show normal signs of previous use, including scratches, dents, surface rust, repairs, patches, markings, or variations in appearance. Cosmetic characteristics consistent with the advertised condition of a used container are not necessarily considered shipping damage or product defects.

Customers should carefully review the product description, photographs, and available condition information before completing a purchase.

10. Changes to Your Delivery Address

If you need to change your delivery address after placing an order, please contact Prime Cargo Box as soon as possible.

We cannot guarantee that a delivery address can be changed after transportation has been scheduled or the order has been dispatched.

Changes to the delivery address or delivery location may result in additional transportation charges.

11. Delivery Delays

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, transportation disruptions, equipment issues, labor disputes, government actions, carrier delays, or other unforeseen circumstances.

We will make reasonable efforts to inform customers of significant delays when relevant information becomes available.

12. Contact Us

If you have questions about order processing, shipping, delivery, tracking, or an existing order, please contact us:

Prime Cargo Box
Website: primecargobox.com
Email: contact@primecargobox.com
Phone: +1 (209) 776-3645
Business Address: 3600 E University Dr, Phoenix, AZ 85034, USA